{"id":300,"date":"2025-10-16T09:34:43","date_gmt":"2025-10-16T07:34:43","guid":{"rendered":"https:\/\/itcons.app\/conector-stripe\/?page_id=300"},"modified":"2025-11-14T13:12:17","modified_gmt":"2025-11-14T12:12:17","slug":"questions-and-answers","status":"publish","type":"page","link":"https:\/\/itcons.app\/conector-stripe\/en\/questions-and-answers\/","title":{"rendered":"Questions and answers"},"content":{"rendered":"
\n
\n

Where does this development come from?<\/h3>\n
\n We as a company also use Stripe. In 2020, the Ticketbai system was implemented in the Basque Country and at that time there was no solution in Stripe. So we got to work and designed and developed it for ourselves and for other companies. That is why the connector has the reliability of 5 years of use for Ticketbai and also why
\n Stripe itself references our solution on its website<\/a>\n <\/div>\n<\/p><\/div>\n
\n

How do I know if my Stripe is only a payment gateway or if it also issues invoices and payments?<\/h3>\n
\n If you only see Payments<\/strong> \u2192 it is only a gateway.
\n Check in my Stripe<\/a>
\n If you see Invoices<\/strong> \u2192 you also have invoicing enabled.
\n Check in my Stripe<\/a>\n <\/div>\n<\/p><\/div>\n
\n

Can I use the connector if I use Stripe to issue invoices?<\/h3>\n
\n Yes, the only thing you need is to have
\n VAT and taxes correctly set up in your Stripe account<\/a>
\n and to have them added to the invoices you issue.\n <\/div>\n<\/p><\/div>\n
\n

Can I use the connector if I only use Stripe as a payment gateway?<\/h3>\n
\n Yes, we only need to configure your VAT type: exempt, super-reduced, reduced or standard. This will be requested once the connector is activated.\n <\/div>\n<\/p><\/div>\n
\n

Can I customize the PDF template?<\/h3>\n
\n Our connector retrieves the PDF from the receipt that Stripe already generates, so yes,
\n you can customize it directly in Stripe<\/a>
\n in the Branding section.\n <\/div>\n<\/p><\/div>\n
\n

Where do I manage my invoices sent to Verifactu?<\/h3>\n
\n Directly in Stripe without needing any other application. Open the invoice and from the invoice detail page you can check the communication status, the Verifactu code and download the PDF with the QR code.\n <\/div>\n<\/p><\/div>\n
\n

How do I export the information?<\/h3>\n
\n Either through Stripe\u2019s standard export or via the Stripe API. In both cases, the information about the connector is present: the communication status, the Verifactu code and the PDF with the QR code.\n <\/div>\n<\/p><\/div>\n
\n

What happens if I void an invoice issued in Stripe?<\/h3>\n
\n When you
\n void an invoice in Stripe<\/a>,
\n it is also voided in Verifactu.\n <\/div>\n<\/p><\/div>\n
\n

What happens if I issue a credit note in Stripe?<\/h3>\n
\n When you
\n issue a credit note in Stripe<\/a>,
\n this adjustment is sent to Verifactu.\n <\/div>\n<\/p><\/div>\n
\n

What happens if I issue a refund in Stripe?<\/h3>\n
\n When you
\n refund a payment<\/a>,
\n this adjustment is sent to Verifactu.\n <\/div>\n<\/p><\/div>\n
\n

How do I activate the connector?<\/h3>\n
\n Follow this
\n link to activate the connector<\/a>
\n through your Stripe account.\n <\/div>\n<\/p><\/div>\n
\n

Is the system ready for high volumes?<\/h3>\n
\n Yes, the connector has persistence and a queue processing system that guarantees the uninterrupted submission of tax information.\n <\/div>\n<\/p><\/div>\n
\n

Are backups performed?<\/h3>\n
\n Daily backups are performed with double redundancy and in different physical locations and separate providers.\n <\/div>\n<\/p><\/div>\n
\n

What happens if I exceed the bundle I purchased? Will my submissions to Verifactu be blocked?<\/h3>\n
\n No, when you exceed the bundle, the system will generate a new bundle so that you can continue reporting your invoices to the Tax Agency.\n <\/div>\n<\/p><\/div>\n
\n

If I exceed the bundle, will those extra invoices have an additional cost?<\/h3>\n
\n No, the price per invoice issued will be the same, the cost does not increase for exceeding the limits. A new bundle is issued with a new issue date.\n <\/div>\n<\/p><\/div>\n
\n

I issue more than 3,000 invoices a year. Can I get a volume discount?<\/h3>\n
\n For companies that issue more than 3,000 invoices a year, we have a discount plan.
\n Contact us<\/a>
\n to receive more information.\n <\/div>\n<\/p><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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