How does it work to send a copy of a work report

When is the copy sent?

CONDITIONS FOR SENDING A COPY TO AN EMAIL

In the template configuration the signature must be activated, or in its absence the option always send mail.

• In the first case, the copy is sent upon signature.
• In the second case, the copy is sent when passing it to sent.

To which email address is it sent?

The email receiver can be defined in two sections of the application:

In the project:

In the case of operating on the basis of the project email a copy will be automatically sent to email defined in the project and on the basis of the project at work report.

At the time of signing, within the signature modal:

If this option is enabled within the model configuration.

The user is informed of the predefined mail for the work report project and the user has the option to add new recipients.

Forward to e-mail:

When the status is sent or accepted you can resend the email.

To do this, go to work report and click on the forward function:

a modal opens where you can forward to the e-mail addresses to which the email has already been sent or you can add a different one.

Desirable configuration for better delivery rate

The e-mail with the PDF copy of the document is sent through the itcons.app server on behalf of the company using the application. For this the data configured in administration / my companies are taken .

It is important to add in the DNS records of your company domain the following SPF record Sender Policy Framework is an email validation system designed to prevent unwanted emails, detecting email spoofing, a common vulnerability, by verifying the IP address of the sender. That is to say, adding this record to your domain gives validity to the mails that are sent from the itcons.app server from your domain.

The record to add in your SPF is:

include:_spf.perfora.net include:_spf.kundenserver.de ~all

It is very likely that you already have an SPF record in that case add the text above to the end of your SPF record, if you don't know how DNS and SPF records work check with your mail provider.