If you no longer need a user, the procedure to follow is as follows:
With an administrator user, access the application and go to administration / users and select the user in question from the list of available users.
Once inside the user's card, click on the switch located in the upper right corner of the first block of the card.
After disabling it you will see the user's name grayed out.
This way the user will no longer be able to access the application, but you as the administrator will be able to manage the information generated by this user and consult it if needed.
When the user disables the user's license (in case he/she is using an advanced or pro plan), it is free for another user.
DO NOT OVERWRITE THE USER'S NAME TO TRANSFER THE LICENSE TO A NEW USER!!!
Under no circumstances
It is not a good idea to disable a user so that a new user can log in with the modified first and last name. This will generate that the new user will see the work reports created by the previous user (among many others, absences, cancellations, personal data of the previous user, etc.). Precisely for this reason there is a function to disable the user, he/she cannot access, but as administrator you keep the information organized for the future.
2 responses to "Disable a user in Itcons.app"
Hello, good morning. I am Carlos from the company Beyg Riegos, S.L. I have disabled several of my users to create a new one and I still get the warning that I have reached the maximum level of contracted users.
I need you to confirm me if I can create one more user.
Thank you.
Hi Carlos, yes you can, it is due to an error in the configuration of your site, the number of users is independent of the number of usage plans. As I see my colleagues have already solved the issue. Regards